MEASURING CUSTOMER RELATIONSHIPS: WHAT GETS MEASURED REALLY DOES GET MANAGED

by Ian GordonIssue: July / August 2003

Is a satisfied customer a loyal customer? Not necessarily so says the author of two books on CRM, who in this article…

IS IT CORE OR STRATEGIC? OUTSOURCING AS A STRATEGIC MANAGEMENT TOOL

by Denis ChamberlandIssue: July / August 2003

Differentiating between "core" and "strategic" activities is never as important as in outsourcing. As this author points……

VALUE REPORTING: A BIGGER, MORE ACCURATE PICTURE THAN TRADITIONAL FINANCIAL REPORTING

by Tom ChambersIssue: July / August 2003

Executives who feel their company's shares are undervalued should seriously consider whether it's because of a lack…

A NEW FOCUS FOR POST-DEAL INTEGRATION: EXTRACTING THE POTENTIAL REVENUE FROM MERGERS AND ACQUISITIONS

by Lana Phair-Sutherland, Christine Turner et al.Issue: July / August 2003

In most mergers and acquisitions, the focus is on internal issues, particularly on aligning the organizations. These…

ACCOUNTING FOR STOCK-BASED COMPENSATION: THE DEVIL IS IN THE DETAILS

by Christine I. Wiedman, Heather Weir et al.Issue: July / August 2003

Disclosure of the fair value of stock option compensation is available for the first time in the notes to the financial……

A NEW DAWN FOR CRM: THIS TIME IT’S B2B

by Robert AngelIssue: July / August 2003

CRM may have reached maturity, but according to this author, the business-to-business market is very fertile territory.……

MASTERING INDUSTRY CONSOLIDATION: STRATEGIES FOR WINNING THE MERGER

by Graeme DeansIssue: July / August 2003

The pace of mergers and acquisitions has fallen off drastically in the past few years, but, this author says, we are…

REACHING PRODUCTIVE ENGAGEMENT: THE FOUR PILLAR APPROACH TO MANAGING INVESTMENT IN HUMAN CAPITAL

by Liane Davey, Nancy Gore et al.Issue: July / August 2003

Organizations that want to capitalize on their competitive position or improve their performance must consider the best……