September / October 2001

BUILDING ORGANIZATIONS AROUND THE GLOBAL CUSTOMER

by Issue: September / October 2001

Over the past decade, companies have assigned a higher priority to the customer dimension of their business operations.……

THE MYTHS OF GLOBALIZATION

by , et al.Issue: September / October 2001

THE GLOBALIZATION DEBATE Canadian managers have recently witnessed the two sides of globalization pitted against each……

IN CONVERSATION: JEAN MONTY

by Issue: September / October 2001

As recently as five years ago, there were only local and long-distance telephone services. But look at the phone companies……

BUILDING CUSTOMER RELATIONSHIPS IN A NETWORKED ECONOMY

by Issue: September / October 2001

Few forces have changed the rules of doing business as the Internet and few rules have changed as profoundly as those…

CRM IS A STRATEGY NOT A TACTIC

by Issue: September / October 2001

Almost all firms have adopted Customer Relationship Management (CRM) in their bid to build loyalty and retention. Too…

BUSINESSES ARE HELPING TO OVERCOME GLOBAL POVERTY

by Issue: September / October 2001

Is globalization making the rich, richer and the poor, poorer? Have developing countries made progress in recent years,……

THE NEW ECONOMY: PREPARING FOR A SLOWDOWN: A REVISIT

by Issue: September / October 2001

 In the September/October Ivey Business Journal of last year, I did an article entitled “The New Economy: Preparing……

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